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Online Shopping Woes: Why You Should Choose CustomEyes Instead

July 22, 2024

Superior frames you can feel.

It's no surprise that with the convenience of online shopping and rapid shipping, more and more people shop for their frames online. But this doesn't always work out for everyone and can cause more frustration than the convenience is worth. From dealing with cheap materials or an unsatisfactory fit to lens frustrations and issues meeting your prescription needs, the drawbacks of shopping online for your eyewear are numerous. 

Optician Gregor Owen helping a woman with the fit of a pair of frames, interior CustomEyes shop

Here's why you should stick to shopping for these crucial products in person and how CustomEyes will exceed your eyewear needs:


Quality: When shopping online, it's hard to discern the quality of a pair of frames without extensive customer reviews or for newer, mass-market brands with little established trust. When you don a pair of eyewear made with craft and materials that won't fail, that's quality you can feel to believe.


Weight: Many shoppers don't realize that it's just as important to feel how frames fit before making a purchase. This can't be replicated with virtual try-on software or measurement sizes. The weight of frames and how they sit on your nose, cheeks, and ears is an important consideration when shopping for eyewear.


Clarity: Most of us over the age of 30 have to consider the highly technical progressive lenses as the best option for the modern, multi-tasking lifestyle. Cheaper frames are poorly manufactured for cost savings, or simpler technology causes distortions in areas of the lens, both frustrating for online consumers. CustomEyes prefers to use Shamir lens products that provide the highest clarity, and our expert team crafts a personal fit perfect for your unique face and eye shape. It’s critical that these complex lenses are exactly positioned to the center of the pupil, and remote selfies sent to online distributors simply cannot duplicate that perfect alignment.

Optician Dominic helping a client find fashionable frames, interior CustomEyes shop

Innovative Technology: CustomEyes has developed a digital measurement system using high-definition photography taken from two or three angles to ensure that each lens is custom-designed for you and your lifestyle. ➝ Give us a call to learn more.


Professional Consultation: You don't get that personal touch when shopping online, missing out on valuable insight and guidance from professionals who can help you choose frames that best fit your face, wardrobe, and style.


Ready to experience the difference? Call for a free consultation or visit the shop in Wilmington's chic South Front District.


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